Guten Tag, hier ist Carla von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?
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Kunde#108:03:30
Can you please talk in English?
Remona#208:03:35
Thank you. How can I help you today?
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Kunde#308:03:38
I want to book appointment.
Remona#408:03:44
To book an appointment, could you please first tell me your phone number?
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Kunde#508:03:48
0790901757 Do you have the authentication, Abed, on your phone as well? I do, but he didn't accept it. And there's a QR code that we should have
Remona#608:04:12
I have: zero-seven-n...
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Kunde#708:04:13
. For AWS. I don't know how to enter the QR code. Let's see if anyone knows it. Yes, it's correct.
Remona#808:04:23
Thank you for confirming your phone number. I'll proceed with booking your appointment. Could you please tell me your full name and the service you need, such as windshield replacement or stone-chip repair?
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Kunde#908:04:33
My full name is Al Hassan and I want to fix my windshield for my car.
Remona#1008:04:44
Thank you, Al Hassan. In which city or branch would you like to have your windshield fixed?
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Kunde#1108:04:49
In Frankfurt
Remona#1208:04:53
Great. I will check the availability for a windshield replacement in Frankfurt. Please hold on for a moment.
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Kunde#1308:05:00
I am present in my home
Remona#1408:05:05
No...
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Kunde#1508:05:05
... I can't find it.
Remona#1608:05:07
No problem, let's continue with your appointment booking. I have a few available slots for a windshield replacement in Frankfurt. Would you prefer a morning or afternoon appointment?
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Kunde#1708:05:17
I'll go in and then come back to the bus. Afternoon.
Remona#1808:05:20
I have available slots in the afternoon. How about Thursday at two PM or Friday at three PM? Which one works for you?
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Kunde#1908:05:27
Friday 3pm.
Remona#2008:05:32
To confirm, I'll book a windshield replacement appointment for you in...
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Kunde#2108:05:34
I think that's it.
Remona#2208:05:38
Frankfurt on Friday at three PM under the name Al Hassan. Should I lock that in for you?
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Kunde#2308:05:44
has been
Remona#2408:05:46
Great, I'll proceed with booking your appointment. One moment, please.
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Remona#2508:05:53
It seems there was an issue with the date. Let me check the availability again for a future date. Please hold on for a moment.
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Kunde#2608:06:06
...
Remona#2708:06:08
Are you still...
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Kunde#2808:06:09
Are you still there? Yes I'm still there.
Remona#2908:06:14
Thank you for your patience. Let me find a suitable future date for your appointment. Please hold on for a moment.
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Remona#3008:06:23
I...
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Kunde#3108:06:23
That's a part from the idea.
Remona#3208:06:27
I have found available slots for your windshield replacement in Frankfurt. How about Thursday, April 30th at one PM?
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Kunde#3308:06:33
Yes.
Remona#3408:06:39
Great, I'll book your appointment for a windshield replacement in Frankfurt on Thursday, April 30th at one PM under the name Al Hassan. Please hold on while I confirm the booking.
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Remona#3508:06:49
Your appointment is confirmed for a windshield replacement in Frankfurt on Thursday, April 30th at one PM. Your booking reference is C-G-dash-5-Z-5-3-V. Please write that down. Before we hang...
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Kunde#3608:06:57
Yeah, I mean, he said it was a high-value pension.
Remona#3708:07:00
Before we hang up, on a scale from one to ten, with ten being excellent, how would you rate our conversation today?