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Anrufdetails · Live-Transkript
Automatisiert

Unbekannter Anrufer

Gestartet04.05.2026, 14:24
Dauer1:55
Transkript
163
Transkript
16 Beiträge · 3 Tool-Aufrufe
Remona#012:24:04
Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken...
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Kunde#112:24:09
Hallo, hallo, good evening.
Remona#212:24:14
Good evening, this is Remona from Carglass Germany. May we record this conversation for training and quality...
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Kunde#312:24:18
Yes, you can record it.
Remona#412:24:22
Thank you. How can I help you today?
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Kunde#512:24:25
Äh, I want to check my appointment. I have a appointment and I know-- I want to know, äh, when is my appointment.
Remona#612:24:37
Alright, I will first look up your record with your phone number...
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Kunde#712:24:43
Okay, my phone number is 0790901700.
Remona#812:24:51
Thank you. I have zero-seven-nine-zero-nine-zero-one-seven-zero-zero, is that correct?
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Kunde#912:25:00
Yes, that's correct.
Remona#1012:25:04
Alright, I will now look up your appointment with this phone number.
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Remona#1112:25:11
I found two active appointments for you, Mohammed. One is on [calm] Wednesday, May thirteen at three o’clock in the afternoon in Berlin Mitte, booking reference C G dash J C X four eight. The other is on Saturday, May nine at twelve o’clock midday in Frankfurt Innenstadt, booking reference C G dash T D U T...
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Kunde#1212:25:29
Oh, thank you, thank you. I want just-
Remona#1312:25:41
You are [calm] very welcome. Do you need the details for one of the two appointments again, or help to change or cancel one of them?
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Kunde#1412:25:48
No, no, no. Bye, bye.
Remona#1512:25:52
Alright, then I wish you a pleasant evening. Goodbye...
R
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Outcome
Status
Automatisiert
Use Case
—
Ziel erreicht
—
Sprache
de
Final Intent
—
Agent-Version
0.3.0
Terminbuchung
In diesem Gespräch wurde kein Termin gebucht.
Einwilligung
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