Unbekannter Anrufer

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch...

[calm] Good evening, this is Remona from Carglass Germany. May we record this conversation for training and quality purposes?

Thank you. [warm] How can I help you with your auto glass today?

Of course, I can help with that. [calm] First I need your phone number to find or create your record. Please tell...

[calm] Thank you, I will just look up your customer record now.

[calm] I understood your number as zero seven nine, zero nine zero, one seven eight eight. Is that correct?

[warm] Nice to hear from you Qais. I can see you already have an appointment on Monday, May eleven, at three o clock in Berlin Mitte...

[warm] Understood, we keep your existing appointment and book a new one for your other car. First, I need a few details about the damage. [calm] Which glass is damaged on this second car: the windshield, a side...

Thank you. [calm] So the rear window is damaged, that means we will replace it. Next question: how big is the damage — is the glass completely broken, or only a small part?...

[calm] Thank you, so the rear window is completely broken, that counts as a large damage and we will replace it. Next I need the car details. [calm] What car is it exactly, the make and model?

[warm] Thank you. So it is a Range Rover, model year twenty twenty five. Just to be sure, is there a specific model name like Evoque, Sport, Velar or do you just say Range Rover?

[warm] Perfect, I note Range Rover Sport, model year twenty twenty five. Now your insurance: [calm] which insurance will handle ...

[calm] Understood, I note that you will pay yourself without insurance. Now we choose where you want the appointment. [warm] In which city or Carglass branch would you like to repair the...

[warm] Great, we will book in Frankfurt. On which day would you like the appointment for your Range Rover Sport rear window?

[calm] One moment, I will check available times in Frankfurt for that day.

[warm] On Monday, May eighteen, I can offer several times in Frankfurt. I have ten o clock in the morning, eleven o clock in the morning, or [calm] two o clock in the afternoon. Which time would you like?

[calm] Thank you, I will now book your appointment for Monday at two o clock in Frankfurt.

[warm] All set. Your new appointment is on Monday, May eighteen at two o clock in Frankfurt Innenstadt, Zeil eighty, for rear window replacement of your Range Rover Sport. Your booking reference is C G dash four T A K H. [slow] That is C, G, dash, four, T, A, K, H. Please write it down. [calm] Is there anything else I can help you with regarding your auto glass today?

[warm] Thank you, then I wish you a pleasant evening and a good day with your car. Goodbye...