Unbekannter Anrufer

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?

[calm] Good day, this is Remona from Carglass Germany. May we record this conversation for training and quality purposes?

Thank you. [calm] How can I help you with your auto glass issue today?

[sympathetic] Das tut mir leid mit Ihrer Windschutzscheibe. We can definitely help you with that. Because you already started in English, I can continue in English if you like. [calm] Would you prefer to speak English or German?

Perfect, we will continue in English. First of all, [reassuring] do not worry — a broken windshield is something we handle every day. There are two options: if the damage is small, like about a two euro coin or smaller and not...

To reschedule your appointment, I first need to look up your customer record using your phone number...

No problem at all, we can book a new appointment. Before we do that, I need your phone number so I can create or find your customer record. [calm] Please tell me your phone...

Thank you. I understood: zero seven nine zero nine one seven, seven seven. [slow] Is that correct, or did I miss any digits?

Thanks, I will quickly check your phone number in our system.

Good to hear from you. I will book a new appointment for your car. I need to ask you a few short questions first. First, just to confirm: which glass is damaged now, the windshield, a side window, or the rear window?

Okay, thank you. Just to be clear: is the fully broken glass a side window, the front windshield, or the rear window? For example: driver side window, passenger side window, or the big front screen.