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Anrufdetails · Live-Transkript
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29.04.2026, 14:14
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2:13
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21 Beiträge · 3 Tool-Aufrufe
Remona
#0
12:14:49
Guten Tag, hier ist Carla von Carglass Deutschland. Dürfen wir das Gespräch...
R
C
Kunde
#1
12:14:52
Hello, how are you?
language_detection
Tool aufgerufen
12:14:56
Remona
#2
12:14:57
Good day, this is Carla from Carglass Germany. May we record this conversation for training and quality purposes?...
R
C
Kunde
#3
12:15:03
No, you can't.
prepare_handover
Tool aufgerufen
12:15:07
transfer_to_agent
Tool aufgerufen
12:15:10
Remona
#4
12:15:15
I understand. In that case, I'll connect you with a colleague, one moment please.
R
C
Kunde
#5
12:15:26
...
Remona
#6
12:15:29
Are you...
R
C
Kunde
#7
12:15:29
Okay.
Remona
#8
12:15:33
I'll connect you with a colleague now, one moment please.
R
C
Kunde
#9
12:15:43
...
Remona
#10
12:15:46
Are you still there?
R
C
Kunde
#11
12:15:48
Yes, I'm there. I'm here.
Remona
#12
12:15:53
Great, I'll proceed to connect you with a colleague now. One moment please.
R
C
Kunde
#13
12:16:03
...
Remona
#14
12:16:04
Are you still there?
R
C
Kunde
#15
12:16:06
Yes, still there. Can you proceed to connect me with a colleague?
Remona
#16
12:16:17
I apologize for the delay. Let me connect you with a colleague right away. One moment please.
R
C
Kunde
#17
12:16:28
...
Remona
#18
12:16:33
Are you still there?
R
C
Kunde
#19
12:16:41
...
Remona
#20
12:16:48
Are you still there?
R