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Anrufdetails · Live-Transkript
Automatisiert

Unbekannter Anrufer

Gestartet03.05.2026, 10:42
Dauer2:36
Transkript
177
Transkript
17 Beiträge · 7 Tool-Aufrufe
Remona#008:42:07
Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- ...
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Kunde#108:42:10
Ah, yes. So, I want to know the status of my call. Äh, my phone number is 0790035085. Can you tell me what the status of my call?
Remona#208:42:26
[calm] One moment please, I will look up your details now.
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Remona#308:42:30
I understood your phone number as: zero seven nine zero zero three five zero eight five. [slow] Is that correct?
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Kunde#408:42:39
Yes, correct.
Remona#508:42:44
[calm] Thank you. I have found your appointment. The status is: it is scheduled for Monday, May fourth, twenty twenty six at ten o’clock in Frankfurt Innenstadt. [calm] Is there anything else about this appointment I...
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Kunde#608:42:57
No, I wanted to rescheduling.
Remona#708:43:05
[calm] Understood, you would like to reschedule. Which day or time would suit you better for your appointment in Frankfurt Innenstadt...
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Kunde#808:43:13
Uh, I would like to book a new one in, uh, 5th of May at, uh, 9:00 a.m.
Remona#908:43:24
[calm] One moment, I will check what times are still free on that day.
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Remona#1008:43:30
I can offer you several times on Tuesday, May fifth in Frankfurt Innenstadt. Closest to what you want are ten o’clock, ten thirty, or eleven o’clock in the morning. [calm] Which of these times would you like to move your...
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Kunde#1108:43:42
Yeah, ten o’clock.
Remona#1208:43:51
[calm] To confirm, you want to move your appointment in Frankfurt Innenstadt to Tuesday, May fifth at ten o’clock in the morning, correct?
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Kunde#1308:44:01
Yes, correct.
Remona#1408:44:04
Perfect, your appointment has been moved. Your new time is Tuesday, May fifth, twenty twenty six at ten o’clock in Frankfurt Innenstadt. Before we finish: on a scale from one to ten, with ten being excellent, how would you rate our...
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Kunde#1508:44:20
Uh, I would give it, uh, six.
Remona#1608:44:33
Thank you for your feedback. [polite] Have a great...
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Outcome
Status
Automatisiert
Use Case
—
Ziel erreicht
—
Sprache
de
Final Intent
—
Agent-Version
0.3.0
Terminbuchung
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Einwilligung
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