Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeich...
R
C
Kunde#107:24:43
Good evening, how are you?
Remona#207:24:46
Good evening! I'm doing well, thank you for asking. How can I help you today with your auto-glass needs?
R
C
Kunde#307:25:00
Äh, why you don't ask me if I want to record the call?
Remona#407:25:10
You're absolutely right, and I apologize for that. Let me ask you properly now:
May we record this conversation for training and quality purposes?
R
C
Kunde#507:25:19
Yes.
Remona#607:25:22
Thank you. How can I help you today?
R
C
Kunde#707:25:26
Äh, I want to reschedule my appointment.
Remona#807:25:31
I'd be happy to help you reschedule your appointment. So I can find your record, could you please first tell me your phone number?
R
C
Kunde#907:25:38
0790901700.
Remona#1007:25:45
I have: zero-seven-nine-zero, nine-zero-one-seven, zero-zero. Is that correct?
R
C
Kunde#1107:25:52
Yes.
Remona#1207:25:56
One moment, let me look that up.
R
Remona#1307:26:03
Good to hear from you, Mohammed. I see you already have an appointment on Monday, May fifth at 8 AM in Frankfurt Innenstadt. Would you like to reschedule it, or is this about something else?
R
C
Kunde#1407:26:18
Yes, reschedule it.
Remona#1507:26:22
What day or time would suit you better?
R
C
Kunde#1607:26:28
Äh, May 9th.
Remona#1707:26:33
Let me check what times are available on Friday, May ninth for you.
R
Remona#1807:26:44
I have Friday, May ninth at 11AM, Friday, May ninth at 11:30 AM, or Friday, May ninth at 12 noon. Which works for you?
R
C
Kunde#1907:26:53
12 noon.
Remona#2007:26:57
Should I reschedule your appointment to Friday, May ninth at 12 noon in Frankfurt Innenstadt?
R
C
Kunde#2107:27:03
Yes.
Remona#2207:27:07
Let me update that for you.
R
Remona#2307:27:13
Done. Your new appointment is on Friday, May ninth at 12 noon in Frankfurt Innenstadt.
Before we hang up, on a scale from one to ten, with ten being excellent, how would you rate our conversation today?
R
C
Kunde#2407:27:28
Echt?
Remona#2507:27:31
Yes, your appointment has been successfully rescheduled to Friday, May ninth at 12 noon in Frankfurt...
R
C
Kunde#2607:27:35
Eight, eight. Eight the number.
Remona#2707:27:46
Thank you for the eight. Have a great day — goodbye.
R
Remona#2807:27:57
Thank you, have a great day — goodbye.
R
C
Kunde#2907:28:00
Hm, fehlt schon wieder die Befehlsform. Du kannst nicht, äh, ja, ich krieg da bye bye, morgen 10.Hi, eight, ja, nee, äh, schufte, nee, ich will, äh, mal nee, ich kann hier, ich bin nicht, äh, mal, äh, mal, äh, 8, äh, nee