Unbekannter Anrufer

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- ...

[calm] Thank you for letting me know. We record some calls to improve our service. You can opt out at any time. Do you consent to this call being recorded for training and quality purposes?

Thank you. How can I help you today with your auto glass issue or appointment?

[calm] I am sorry to hear about your accident. I hope everyone is okay. So I can help you with an appointment, I first need your phone number. Please tell me your phone number, digit by digit...

I have: zero-seven-nine-zero-zero-two-five-zero-six-five. Is that correct?

[calm] Thank you, one moment while I look up your deta...

[calm] Understood, you need the cracked front window replaced. First, just to confirm: which glass is damaged — the front windshield, a side window, or the rear window? And then, would you like to book an appointment ...

[calm] You are right, you already told me it is the front window, the windshield. So I note: windshield, Toyota Prius, model year twenty nineteen. Next, I will book an appointment for you. Which city or branch would you like to go to, or you can give me your postal code so I can suggest the nearest branch?

[calm] Thank you for the postal code six-zero-three-one-three. The nearest branch is Frankfurt Innenstadt in Frankfurt. We also have Frankfurt Bornheim and Bonn Bad Godesberg. Which branch would you like to choose for your appointment?

[calm] The nearest branch for postal code six-zero-three-one-three is Frankfurt Innenstadt in Frankfurt. Would you like to book your windshield replacement there, in the Frankfurt Innenstadt branch?

Great, we will book it in Frankfurt Innenstadt. Which day would suit you best for the windshield replacement?

[calm] I understand you are in a hurry and would like an appointment today. I cannot check exact same day slots here, but typically a windshield replacement takes around two to three hours including recalibration. The fastest way to get a same day slot is to call or visit the Frankfurt Innenstadt branch directly so they can check live availability. Would you like me instead to help you plan the next available day in general, or do you prefer to contact the branch directly for today?

[calm] I understand, you want the repair or replacement done today. My system cannot see real time same day slots, so I cannot reliably book for today...

[calm] Tomorrow is a good idea. I can help you plan for tomorrow in general, but I do not see the branch’s exact free times. Windshield replacement usually takes around two to three hours including the safety system recalibration. Please either go or call the Frankfurt Innenstadt branch tomorrow morning and say you need a windshield replacement for a Toyota Prius, model year twenty nineteen, and they will give you an exact time. Is there anything else about the damage or the process you would like to ask...

[calm] Yes, I can book an appointment for a later day. To do that, I need a bit more ...

[calm] Yes, I can book an appointment for you. First, one more detail about the damage size: is the crack small like a coin, medium up to about five centimeters, or larger or a longer crack...

[calm] Thank you. So the damage is small, about coin size. Because it is a small chip in the windshield, this is usually a repair, not a full replacement. Next question: which insurance will handle this, or are you paying yourself?

[calm] Thank you. I will note that you have full insurance; the exact company can be clarified with the branch. Now about the appointment: on which day in the next days or weeks would you like to come to Frankfurt Innenstadt, for example early next week or a specific date?

[calm] I understand you would really like an appointment today. My system cannot safely book same day times, so I must not promise a slot for today. The quickest way for today is to phone or visit the Frankfurt Innenstadt branch directly; they can see live capacity and may still fit...

[calm] For tomorrow I also cannot see the exact free times in the system, so I cannot safely book a concrete slot. The most reliable way is to call the Frankfurt Innenstadt branch and they can give you a precise time for tomorrow based on their live calendar. I can, however, note for you: Toyota...