Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen...
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Kunde#106:18:32
Guten Morgen, Frau Remona.
Remona#206:18:36
Guten Morgen!...
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Kunde#306:18:37
Ja.
Remona#406:18:39
Vielen Dank. Wie kann ich Ihnen helfen?
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Kunde#506:18:42
Good morning. How are you?
Remona#606:18:45
Good morning! I'm well, thank you. How can I help you today?
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Kunde#706:18:51
I want to reschedule my appointment.
Remona#806:18:56
I'd be happy to help you reschedule your appointment. So I can find your record, could you please first tell me your phone number?
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Kunde#906:19:02
0790901711.
Remona#1006:19:10
I have: zero-seven-nine-zero, nine-zero-one-seven, one-one. Is that correct?
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Kunde#1106:19:17
Yes.
Remona#1206:19:21
One moment, let me look that up.
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Remona#1306:19:27
Good to hear from you, Hassan. I see you already have an appointment on Sunday, May 4th at 3PM in Frankfurt Innenstadt. What day or time would suit you better?
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Kunde#1406:19:38
Äh, I want it, äh-
Remona#1506:19:43
Take your time. What day or time would work better for you?
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Kunde#1606:19:47
How, how you say Sunday, May 4th? May 4th is Monday.
Remona#1706:19:56
You're absolutely right, I apologize for the confusion. May 4th is Sunday. Your appointment is on Sunday, May 4th at 3PM in Frankfurt Innenstadt. What day or time...
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Kunde#1806:20:06
No, Sunday is May f-- äh, Monday is May 4th.
Remona#1906:20:16
You're absolutely right, I apologize for the error. Monday is May 5th, and your appointment is scheduled for Sunday, May 4th at 3 PM in Frankfurt Innenstadt. Would you like to reschedule it to a different day or time?
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Kunde#2006:20:31
Yes, I want to schedule it to, äh, 5th of May at, äh, 3 PM.
Remona#2106:20:42
Let me check availability for you.
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Remona#2206:20:49
Let me check what's available for Monday May 5th at 3 PM for you.
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Remona#2306:20:55
I have Monday May 5th at 3 PM available in Frankfurt Innenstadt. Should I reschedule your appointment to Monday, May 5th at 3 PM in Frankfurt Innenstadt?
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Kunde#2406:21:05
Yes.
Remona#2506:21:09
Let me reschedule that for you.
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Remona#2606:21:16
Done. Your new appointment is on Monday, May 5th at 3 PM in Frankfurt Innenstadt. Before we hang up, on a scale from one to ten, with ten being excellent, how would you rate our conversation...
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Kunde#2706:21:27
Seven.
Remona#2806:21:34
Thank you for your feedback, Hassan. Have a great day — goodbye...