Unbekannter Anrufer

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?

Good day, this is Remona from Carglass Germany. May we record this conversation for training and quality purposes?

Thank you. [warm] How can I help you with your car glass or appointment today?

We handle almost everything around car glass. [calm] We repair small chips in the windshield, and if the damage is larger or a crack,...

Alright, I will first look up your record with your phone number...

Thanks. Just to confirm, I heard: zero seven nine, zero nine zero, one seven, nine nine. [slow] Is that exactly your phone number, or did I get a digit wrong?

Thank you. I could not really look up your record yet, but we can still continue. To book your appointment, I first need a few details. [calm] Which glass is damaged on your car: the windshield, a side window, or the rear window?

Thank you. [calm] How large is the damage on the windshield: small ...

Got it, a large damage on the windshield. Next I need some details about your car. [calm] What car do you drive, the make and the model?

Thank you, so a Toyota Camry twenty twenty. Next question: [calm] which insurance covers this damage, or are you paying yourself...

Understood, [calm] so you will pay yourself, no insurance. Next I need the model year once more to be sure: your Toyota Camry is from year twenty twenty, correct? And then,...

Perfect, Toyota Camry from year twenty twenty, and you will pay yourself. Next step: [calm] which city or Carglass branch would you like to visit for the appointment? You can name a...

Great, we will look for an appointment in Berlin. Which day would suit you best for the repair, and roughly what time of day is good for you: [slow] morning, midday, or afternoon?

[calm] Thank you. For next week in the afternoon, I need to be a bit more specific. Which day next week would you prefer for Berlin: [slow] Monday, Tuesday, Wednesday, Thursday, or Friday afternoon?

[calm] Okay, next week Wednesday afternoon in Berlin. I cannot see the exact system slots here, but I can tell you typical availability: for a windshield replacement, appointments are usually possible within about one to three days if the glass is standard. So next week Wednesday afternoon should in general be realistic. To actually fix a time, a colleague in the branch needs to book a concrete slot. [warm] Would you like me to summarize your details so you can give them quickly when you contact Carglass to lock in an exact time?

Understood, you prefer next week Tuesday at one o’clock in Berlin. I have to be honest: I cannot directly write into the booking system from here, so I cannot firmly fix that exact slot for you myself. [calm] But with your details, a colleague can very likely book you close to Tuesday at one in the Berlin branch. Let me quickly recap the key data you should mention: windshield with large damage, Toyota Camry year twenty twenty, self payer, preferred branch Berlin, preferred time next week Tuesday at one in the afternoon. Is there anything...

[warm] Thank you for calling Carglass, have a pleasant evening. Goodbye...