Unbekannter Anrufer

Guten Tag, hier ist Carla von Carglass Deutschland. Dürfen wir das Gespräch zu...

Good day, this is Carla from Carglass Germany. May we record this conversation for training and quality purposes?

Thank you. How can I help you today?

I'm sorry to hear that. Could you please tell me which type of glass is damaged — the windshield, a side window, or the rear window?

Thank you for the information. Could you also let me know how large the damage is — is it small like a chip, medium up to five centimeters, or...

For side windows, we always proceed with a full replacement as they cannot be repaired. Could you please tell me the make and model of your car?

Thank you. Which branch or city would you like the appointment in?

Which day would suit you for the appointment?

Let me check the availability for tomorrow in Frankfurt. One moment, please.

I have available slots for tomorrow in Frankfurt at 8 AM, 8:30 AM, and 9 AM. Which time works best for you?

Should I book your appointment in Frankfurt for tomorrow at 9 AM for the side window replacement?

Booking your appointment for tomorrow at 9 AM.

Done. Your appointment in Frankfurt is scheduled for tomorrow at 9 AM for the side window replacement. Your booking reference is C-G-H-Q-L-4-J. Please write it down. Before we hang up, on a scale from one to ten, with ten being excellent, how would you rate our...

Thank you for your feedback. Have a great day — goodbye.

Are you still there?