Unbekannter Anrufer

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- ...

Vielen Dank. [calm] Wie kann ich Ihnen heute helfen, geht es ...

[warm] I am fine, thank you for asking. I hope you are doing well too. How can I help you with your car glass or appointment today?

[warm] Of course, I can help you book an appointment. To start, I first need to find your record. Could you please tell me your phone number, and say it digit by digit?

Thank you. I heard: nine, zero, nine, zero, one, seven, zero, zero. [calm] Is that...

Thank you, I will quickly look up your record with this phone number.

[warm] Nice to speak with you again, Mohammed. I can see you already have an appointment on Saturday, May nine at twelve o clock in Frankfurt Innenstadt. Do you want to reschedule this existing appointment, or is this about a new damage and you need an additional, new appointment?

Understood, so we will create a second appointment for your other car. First, which glass is damaged on this car: the windshield, a side window, or the rear window?

[empathetic] That sounds unpleasant, I am sorry about the damage. Because it is the rear window and fully broken, we will replace it completely. Next, what car is it exactly, the make and the model?

Thank you. So it is a Toyota Prius, model year twenty twenty five, correct? Next question: how big would...

Great, Toyota Prius twenty twenty five, I have noted that. For the damage: since the rear window is fully broken, I will note the damage size as large. Which insurance covers this damage, or are you paying yourself?

Alright, I will note you as self payer for this damage. Now, in which city or at which Carglass branch would you like the appointment, or if you prefer, you can tell me your postal code and I suggest the nearest branch.

Perfect, we will book the appointment in Berlin. Which day would suit you for the repair of your rear window?

One moment please, I will check what free times we have on that day in Berlin.

I will now book this appointment in Berlin for you, one moment please.

[calm] I have booked your appointment. Your rear window replacement is on Tuesday, May twelve at eleven o clock in Berlin Mitte, Friedrichstrasse one hundred. Your booking reference is C G dash J C X four eight, I repeat: C like Charlie, G like Golf, dash, J like Juliet, C like Charlie, X like X ray, four, eight. Can I help you with anything else regarding your car glass or appointments?

Thank you very much. Have a great day and goodbye...