Unbekannter Anrufer

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das ...

Thank you. We can continue in English. [calm] So I can help you properly, could you tell me what you would like to do today with Carglass — for example book a new appointment, change an existing one, or ask a general question?

Side windows unfortunately [calm] always have to be fully replaced, they cannot be repaired. The exact price depends a lot on your car model and equipment, and I am not allowed to give concrete amounts here. In general, side windows are usually cheaper than a windshield, but costs can still vary a lot. If you like, I can explain how it works with insurance and what information Carglass would need to check coverage for you...

Carglass has around [calm] three hundred seventy service centers across Germany, plus additional mobile units that can come to you. So in most regions there is at least one branch not too far away. If you tell me your city or postal code, I...

[calm] I am sorry to hear about the damage to your Porsche, that is very stressful. We can definitely arrange a replacement side window for you. Before we go into details or book anything, I first need to find or create your record in the system. Could you please tell me your phone number, and I will read it back to you digit by digit to confirm?

Thank you. I understood: zero seven nine, zero zero three, five zero eight five. [calm] Is that correct, or did I mishear any digit?

Thank you, I will just look up your details for a moment.

I found your record, thank you. I also see you already have an appointment booked in Frankfurt Innenstadt on Tuesday, May fifth at ten o’clock. [calm] Do you want to keep that appointment and just use it for this broken side window, or do you want to change the date or time?

I can help you find the nearest branch. [calm] Please tell me your postal code, and I will suggest the closest Carglass locations to you.

Thank you. I understood your postal code as six zero three eight eight in Frankfurt am Main. [calm] Based on that, Carglass has several branches in your area, for example on Borsigallee twenty seven, Darmstädter Landstraße one nine nine, Hanauer Landstraße five zero five, Am Römerhof two one, Große Eschenheimer Straße...

Ah, I understand, you mean your existing booking. [calm] The branch you already booked is called “Frankfurt Innenstadt”. Your appointment there is on Tuesday, May fifth at ten o’clock in the morning. Do you want to keep this appointment as it is, or would you like to change the day or time?

Understood, you would like to change the time of your Frankfurt Innenstadt appointment. [calm] What day or roughly what time of day would suit you better, for example morning, midday, or afternoon?

One moment, I will check which times are available for you next week.

Next week in Frankfurt Innenstadt I see several free times on Monday, May eleventh. [calm] I can offer you for example Monday at ten o’clock, ten thirty, or eleven o’clock in the morning. Which of these three times would you like to move your appointment...

In Frankfurt Innenstadt there are [calm] no regular appointments on Sunday in the system, only on weekdays. Next week I can move you for example to Monday, May eleventh at ten, ten thirty, or eleven in the morning. Which of these times would you prefer?

Perfect, I will now move your appointment to Monday May eleventh at ten o’clock in Frankfurt Innenstadt.

Your appointment has been changed. [calm] You are now booked in Frankfurt Innenstadt on Monday, May eleventh at ten o’clock in the morning, booking reference C G dash C Q J N K. Is there anything else about your Porsche side window or your appointment that you would like help with?

Good question. The booking reference is your unique code for this appointment, like a short ID. [calm] It helps if you call again to change or cancel, or if the branch needs to quickly find your booking in the system. I recommend you write it down or keep it in your confirmation email so you have it handy when you talk to Carglass again.

Of course, no problem. [calm] I will connect you with a colleague right away, one moment please.

Yes, I know the key data from your booking, but not every detail. [calm] I can see that it is a Porsche nine eleven with a damaged right side window, and that you are booked in Frankfurt Innenstadt on Mon...

Yes, you are already talking with the AI assistant now, that is me. [calm] If you like,...

Before we hang up — on a scale from one to ten, with ten being excellent, how would you rate our conversation today?

Thank you for your feedback, I appreciate your honesty and we will work on improving. [calm] Thank you for calling Carglass, have a great day — goodbye!

Thank you again for your feedback and for calling Carglass. I wish you a pleasant day and all the best with your Porsche. Goodbye.

Thank you again for your feedback and for calling Carglass. I wish you a pleasant day and all the best with your Porsche. Goodbye.