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Anrufdetails · Live-Transkript
Automatisiert

Unbekannter Anrufer

Gestartet29.04.2026, 12:58
Dauer4:17
Transkript
317
Transkript
31 Beiträge · 7 Tool-Aufrufe
Remona#010:58:38
Guten Tag, hier ist Carla von Carglass Deutschland...
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Kunde#110:58:40
Good evening, how are you?
Remona#210:58:46
Good evening, I'm doing well, thank you. How can I assist you today?
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Kunde#310:58:50
Can you tell me about your services?
Remona#410:58:54
Certainly! Carglass Germany offers a range of services related to auto glass. We specialize in repairing stone chips and replacing windshields, side windows, and rear windows. We also provide mobile services, where a technician can come to your home or workplace to perform repairs or replacements. Additionally, we...
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Kunde#510:59:09
Can you help me with my car? My windshield is broken!
Remona#610:59:14
I'm sorry to hear about your windshield. I can help you book an appointment for a replacement. Could you please tell me your phone number so I can find your record?
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Kunde#710:59:22
0790901757
Remona#810:59:33
I have: zero-seven-nine-zero-nine-zero-one-seven-five-seven. Is that correct?
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Kunde#910:59:37
Yes
Remona#1010:59:39
Let me check your details quickly.
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Remona#1110:59:44
Good to hear from you, Al Hassan. I see you have a scheduled appointment on May 8th at 8 AM in Frankfurt Innenstadt. Would you like to reschedule this appointment, or do you need assistance with something else?
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Kunde#1210:59:55
I want to reschedule this appointment.
Remona#1310:59:59
What day or time would suit you better for your appointment?
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Kunde#1411:00:04
Give me what is available next week.
Remona#1511:00:10
Let me check the available slots for next week. One moment, please.
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Remona#1611:00:20
I have several slots available on Monday, May 11th: 8 AM, 8:30 AM, or 9 AM. Which one works best for you?
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Kunde#1711:00:26
9 am.
Remona#1811:00:31
Should I reschedule your appointment to Monday, May 11th at 9 AM in Frankfurt Innenstadt?
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Kunde#1911:00:36
Yes.
Remona#2011:00:48
It seems there was an issue finding your appointment. Let me try that again. One moment, please.
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Kunde#2111:01:01
Thank you.
Remona#2211:01:08
I'm having trouble rescheduling your appointment. I'll connect you with a colleague who can assist further. One moment, please.
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Kunde#2311:01:21
...
Remona#2411:01:23
Are you still there? I'll connect you...
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Kunde#2511:01:24
Yes, I'm still there.
Remona#2611:01:40
I'm unable to prepare the handover at the moment. Please allow me to try one more time. One moment, please.
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Kunde#2711:01:55
Hello, are you there?
Remona#2811:02:28
Yes, I'm here. I'll connect you...
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Kunde#2911:02:30
Can you try to reschedule my appointment one more time?
Remona#3011:02:47
I'm still unable to reschedule your appointment. I will connect you with a colleague who can assist you further. One moment, please...
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Outcome
Status
Automatisiert
Use Case
—
Ziel erreicht
—
Sprache
de
Final Intent
—
Agent-Version
0.3.0
Terminbuchung
In diesem Gespräch wurde kein Termin gebucht.
Einwilligung
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