Unbekannter Anrufer

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- ...

[happy] Yes, of course, we can continue in English. First a quick question: may we record this call for training and quality purposes?

[calm] Understood, you want to check your appointment for today. So I can find your record, could you please first tell me your phone number, digit by digit?

[calm] Thank you. I understood: zero seven nine zero nine zero one seven zero zero. [calm] Is that correct, or did I mishear any digit?

[calm] Thank you, I will just look up your appointment details now.

[calm] Mohammed, I can see two upcoming appointments under your number. One is on Saturday, May nine, at twelve o’clock in Frankfurt Innenstadt. The other is on Wednesday, May thirteen, at three o’clock in Berlin Mitte. [calm] Which appointment would you like to ask about, the one in Frankfurt or the one in Berlin?

[calm] Just to be sure I understand you correctly: do you want to change the time of the first appointment in Frankfurt on Saturday, May nine at twelve o’clock, or do you want to book a new, earlier appointment before that? [calm] Could you please tell me if you want to reschedule this Frankfurt appointment, or add a new one...