Unbekannter Anrufer

Guten Tag, hier ist Carla von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und...

Good day, this is Carla from Carglass Germany. May we record this conversation for training and quality purposes?

Thank you. How can I help you today?

Of course. To assist you with booking an appointment for your broken windshield, could you please first tell me your phone number?

I have: zero-seven-nine-zero-nine-zero-one-seven-five-five. Is that correct?

Let me find your record.

I couldn't find your number in our records — welcome as a new customer. May I first have your name?

Thank you, Mohammed. Could you please tell me which city or branch you would like to have your appointment in?

Great. What day would suit you for the appointment?

One moment, let me check the availability for tomorrow in Berlin.

I have available slots for tomorrow in Berlin at 9 AM, 9:30 AM, or 10 AM. Which time works best for you?

Should I book your appointment in Berlin for tomorrow at 10 AM for the windshield replacement?

Booking your appointment now. Please hold on for a moment.

Done. Your appointment in Berlin Mitte is scheduled for tomorrow at 10 AM for the windshield replacement. Your booking reference is...