Unbekannter Anrufer

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?

Vielen Dank. Wie kann ich Ihnen [calm] heute weiterhelfen...

[calm] Yes, of course, we can speak English. To help you best with your auto glass issue, what would you like to do today: book a new appointment, change an existing one, or do you just have a general question...

[calm] I am sorry to hear about the accident with your Porsche. We can arrange a replacement for your right side window. Before we go into the details, I first need your phone number so I can find or create your record. Please tell me your number, digit by digit.

[calm] Thank you. I understood: zero seven nine, zero zero, three five zero, eight five. Is that correct?

Thank you, I will just look up your details with this phone number.

[calm] I could not find your number in our records, so we will treat you as a new customer. First, may I have your full name please, first and last name?

Thank you, Mr. Al Saghal. To book the replacement, I need a few details about the damage and your car. First: just to confirm, which glass is damaged — the windshield, a side window, or the rear window?

You are right, you already said it is the right side window, thank you for the reminder. I still need to ask the remaining questions one by one. Next: how large is the damage — is the glass completely broken or missing, so we can treat it as a large damage or crack?

[calm] Understood, the side window is completely broken, so we treat this as a large damage. Next question: what car do you drive exactly — the make and the model of your Porsche?

Thank you. So the make is Porsche and the model is nine eleven. Next, what is the model year of your Porsche, for example twenty twenty or twenty twenty two?

[calm] It is helpful but not absolutely mandatory, so if you are not sure, we can leave it open. Last question before we pick a branch and time: which insurance will handle this, or are you paying yourself?

[calm] If you pay yourself without glass insurance, Carglass can only give you an exact price directly in the branch or via the booking team, because it depends a lot on your specific nine eleven and the parts. Typically, a side window replacement is less than a windscreen replacement, but it can still be several hundred euros for a premium car like a Porsche. Would you still like to go ahead and book an appointment for the replacement, and then the branch can give you a concrete quote before they start the work...

[calm] I understand you would like a clear price. I am not allowed to give exact euro amounts, because the cost depends strongly on the exact model, year, and equipment, especially for a Porsche. What I can say is that side and rear window replacements are generally cheaper than a full windshield replacement, but for premium vehicles they can still be in the higher hundreds range. For a precise quote, Carglass needs to check your exact vehicle data; they will tell you the exact amount before starting any work. Would you like me to proceed with arranging an appointment so the branch can inspect the car and give...

[calm] Perfect, then we note your Porsche nine eleven as model year twenty nineteen. To move on with the booking: which city or Carglass branch would you like to visit for the side window replacement...

[calm] I completely understand, you would like a concrete estimate before deciding. I am not able to give you a binding price myself for this specific vehicle, but I will connect you with a colleague who can help you further with that. One moment please.

I'll connect you with a colleague now who can give you a proper price estimate for your Porsche nine eleven. One moment please!