Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- ...
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Kunde#111:00:17
Hello, can you speak English?
Remona#211:00:22
Yes, I can speak English. [warm] Good day, this is Remona from Carglass Germany. May we record this conversation for training and quality purposes?
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Kunde#311:00:33
Okay.
Remona#411:00:36
Thank you. [warm] How can I help you today with your auto glass issue or appointment?
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Kunde#511:00:43
I had a car accident yesterday, and my, uh, glass was broken.
Remona#611:00:51
[calm] I am sorry to hear about your accident, I hope you are okay. So I can help you properly, I first need your phone number, please say it digit by digit. After that I will check your details and we can see what kind of glass damage you have and what...
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Kunde#711:01:03
Okay, my phone number 0796539066. And my name is Care.
Remona#811:01:14
Thank you, Care. I understood your number as: zero seven nine six five three nine zero six six. [slow] Is that correct, yes or no?
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Kunde#911:01:26
Yes.
Remona#1011:01:29
Thanks, I will quickly look up your ...
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Kunde#1111:01:31
Please, uh, tell me about, uh, match yesterday, Real Madrid and Barcelona.
Remona#1211:01:42
[calm] Let us stay on topic. I am here only for Carglass and car glass questions, not football. About your accident and broken glass, are you or anyone else injured, or is it only damage to the car?
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Kunde#1311:01:56
Just damage to the car. My front, uh, windshield, uh, was broken. What can I do? And tell me, a nearest branch, uh, to me.
Remona#1411:02:10
[reassuring] Understood, only the car is damaged and the front windshield is broken.
With a broken windshield you should avoid driving if your view is restricted; the safest step is to arrange a replacement with Carglass as soon as possible. We can replace the windshield and, if your car has driver ...
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Kunde#1511:02:24
Okay, thank you.
Remona#1611:02:27
You are welcome. To help you further, I still need to know where you are located so I can find the nearest Carglass branch for you.
Please tell me your city and postal code, for...
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Kunde#1711:02:36
I will, I will, I will back to you soon. Thank you.
Remona#1811:02:41
Alright, no problem, thank you for calling and I wish you a good day. Goodbye...