Unbekannter Anrufer

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken...

Good morning! I'm well, thank you. Before we continue, may I record this conversation for training and quality purposes?

Thank you. How can I help you today?

Of course! Carglass specializes in auto glass services. We handle windshield repairs for small stone chips, and windshield replacements for larger damage or cracks. We also replace side windows and rear windows when they're ...

I'm sorry to hear that. So I can help you, I'll need your phone number first to find your record. Could you please tell me your phone number?

I have: zero-seven-nine-zero, nine-zero-one-seven, one-one. Is that correct?

One moment, let me check

I couldn't find your number in our records. Could you alternatively give me your booking reference, your license plate, or your name plus postal code?

Thank you, Hassan. Could you also give me your postal code so I can find your record?

That's alright. Welcome as a new customer, Hassan. So you mentioned your side window is broken. Let me gather a few details to help you book an appointment. Just to confirm — which glass is damaged? The windshield, a side window, or the rear window?

Thank you. How large is the damage — chip-sized like a 2-euro coin or smaller, medium up to 5cm, or larger or a crack?

Got it. What car do you drive — make and model?

Perfect. Which insurance covers this — or are you paying yourself...

Understood. Which branch or city would you like the appointment in?

Great. Which day would suit you?

Let me check what's available next week for you in Frankfurt.

I have Monday at 10AM, Monday at 11 AM, or Monday at 2 PM. Which works for you?

Should I book your appointment in Frankfurt on Monday, May 5th at 2 PM for side window replacement?

Perfect, let me book that for you now.

Done. Your appointment in Frankfurt Innenstadt is on Monday, May 5th at 2 PM for side window replacement. Your booking reference is C-G-dash-8-Z-D-S-H. Please write it down. Before we finish — on a scale from 1 to 10, with 10 being excellent, how would you rate our conversation today?

I didn't catch a number there. Could you give me a rating from 1 to 10?

I understand, no problem.

...

Thank you for the eight! Have a great day — goodbye.

Thank you for the eight! Have a great day — goodbye.