Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- ...
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Kunde#107:17:37
Good evening, how are you?
Remona#207:17:41
[friendly] Good evening! I'm doing well, thank you for asking. How can I help you today?
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Kunde#307:17:53
Anyway, äh, can you tell me about your services?
Remona#407:18:00
[friendly] Of course! Carglass Germany specializes in vehicle glass services. We offer windshield repair for small chips, full replacement for larger damage or cracks, and side and rear window replacement. We also provideADAS camera recalibration after windshield replacements, which is required by law. Many of our...
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Kunde#507:18:16
I, I, äh, have problem. I have a problem with my car. My, äh, side window is broken.
Remona#607:18:24
[empathetic] I'm sorry to hear that. So I can help you with your side window, I'll need to find your record first. Could you please give me your phone number?
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Kunde#707:18:37
0790901700.
Remona#807:18:45
I have: zero-seven-nine-zero, nine-zero-one-seven, zero-zero. Is that correct?
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Kunde#907:18:53
Yes.
Remona#1007:18:58
One moment, let me look that up.
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Remona#1107:19:04
I couldn't find your number in our records — welcome as a new customer. May I first have your name?
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Kunde#1207:19:10
My name is Al Hassan. Ah, nah, nah, no, no, no. My name is, äh, Mohammed.
Remona#1307:19:18
Thank you, Mohammed. Now, to help you with your side window — just to confirm, which glass is damaged? Is it a side window, the windshield, or the rear window?
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Kunde#1407:19:30
Seitende.
Remona#1507:19:33
Understood, a side window. How large is the damage — chip-sized like a two-euro coin or smaller, medium up to five centimeters, or larger, or...
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Kunde#1607:19:40
Chip-sized.
Remona#1707:19:44
[acknowledging] Alright. I should mention that side windows cannot be repaired — they're made of tempered safety glass, so they always require full replacement. What car do you drive — make and model?
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Kunde#1807:20:00
Mercedes Benz, 2025.
Remona#1907:20:08
Mercedes Benz from 2025 — and which model is it? For example, A-Class, C-Class, E-Class, GLC,...
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Kunde#2007:20:14
E-Class.
Remona#2107:20:19
Perfect, an E-Class from 2025. Which insurance covers this — or are you paying yourself?
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Kunde#2207:20:26
Äh, I will pay myself.
Remona#2307:20:31
Understood, self-pay. Which branch or city would you like the appointment in?
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Kunde#2407:20:36
In Frankfurt.
Remona#2507:20:39
And which day would suit you for the appointment?
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Kunde#2607:20:43
Give me what available, äh, this week.
Remona#2707:20:49
Let me check what's available for you this week in Frankfurt.
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Remona#2807:20:58
[friendly] Good news! I have plenty of availability this week. For example, I have Monday at ten AM, Monday at two PM, or Tuesday at ten AM. Which works for you?
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Kunde#2907:21:09
And Tuesday at ten AM.
Remona#3007:21:14
Perfect. Should I book your appointment in Frankfurt on Tuesday, May fifth at ten AM for side window replacement?
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Kunde#3107:21:21
Yes.
Remona#3207:21:28
Perfect, let me book that for you right now in Frankfurt.
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Remona#3307:21:40
[happy] Done! Your appointment in Frankfurt Innenstadt is on Tuesday, May fifth at ten AM for side window replacement. Your booking reference is C-G-dash-T-D-U-T-M. Please write it down. Is there anything else I can help you with today?
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Kunde#3407:22:03
No, thank you.
Remona#3507:22:08
Before we hang up — on a scale from one to ten, with ten being excellent, how would you rate our conversation today?
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Kunde#3607:22:15
Seven.
Remona#3707:22:24
[friendly] Thank you for your feedback, Mohammed. Have a great day — goodbye!
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Remona#3807:22:37
Thank you for your feedback, Mohammed. Have a great day — goodbye!