Unbekannter Anrufer

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen...

Thank you. [calm] To check your car’s status, I first need your phone number, please. Can you say your number slowly, digit by...

Thanks. I understood: zero-seven-nine, zero-zero, three-five-zero-eight-five. [slow] Is that correct, or did I get any digit wrong?

Thank you, one moment while I look up your appointment.

I found your record with one upcoming appointment. Your car is booked for Monday, May fourth twenty twenty six at ten o’clock in our Frankfurt Innenstadt branch, and the status is still scheduled, so work has not started yet. Do you want me to check anything else about this appointment, for example rescheduling to another time?

Right now the status is just “scheduled,” which means your car has not been checked in at the branch yet and is not with us. So your vehicle should still be with you, unless someone else has already brought it in but the check in was not processed under this booking. Are you already at the Frankfurt Innenstadt branch now, or is the car still with you at home or work?

I understand — this sounds like it may involve a different branch than the one on your current booking, and I'm not able to sort that out directly myself. [calm] I'll connect you with a colleague who can help clarify where your car is and get everything sorted for you...