Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken...
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Kunde#109:01:24
Ja, natürlich.
Remona#209:01:27
Vielen Dank. [calm] Wie kann ich Ihnen heute mit Ihrem Anliegen rund um...
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Kunde#309:01:30
Hello, how are you today?
Remona#409:01:34
I am [happy] doing well, thank you for asking. How are you today? And how can I help you with your Carglass issue or appointment?
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Kunde#509:01:46
Uh, I want to check my appointments.
Remona#609:01:52
Sure, I can help with that. To look up your appointments, I first need your phone number, please. Could you tell me your number, digit by digit?
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Kunde#709:02:01
079-090-1700.
Remona#809:02:13
[calm] Thank you, one moment while I look up your appointments.
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Remona#909:02:20
Nice to speak with you, Mohammed. I can see two upcoming appointments for you. Do you want to check the one on Tuesday, May twelve at eleven in Berlin Mitte, or the one on Saturday, May nine at twelve in Frankfurt Innenstadt?
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Kunde#1009:02:39
I want to reschedule the appointment at, in Berlin.
Remona#1109:02:46
Got it, you want to reschedule the Berlin Mitte appointment. On which day would you prefer to move this appointment? You can tell me a specific date or just a weekday like next Wednesday.
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Kunde#1209:03:00
Uh, I want to reschedule it to, uh, to the next day, Wednesday, at, uh, 1:00 p.m.
Remona#1309:03:16
[calm] One moment, I will check which times are free on that Wednesday afternoon.
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Remona#1409:03:25
Good news, there is a slot on Wednesday, May thirteen at one p m in Berlin Mitte. Would you like to move your appointment to Wednesday, May thirteen at one p m?
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Kunde#1509:03:37
Yes.
Remona#1609:03:41
[calm] Perfect, I will move your Berlin appointment to that time now.
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Remona#1709:03:49
Your appointment in Berlin Mitte is now rescheduled to Wednesday, May thirteen at three p m. Is there anything else I can help you with regarding your Carglass appointments or damage?
