Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- ...
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Kunde#113:07:24
Hallo, hier ist Remona.
Remona#213:07:29
[warm] Hallo, freut mich, dass Sie da sind.
Wobei darf ich Sie heute...
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Kunde#313:07:32
Hallo, good evening. How are you?
Remona#413:07:38
[warm] I am fine, thank you for asking.
How are you doing today? And how can I help you with your car glass or appointment...
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Kunde#513:07:43
I want, uh, I want you to, uh, tell me about yourself, sir.
Remona#613:07:52
[calm] I’m an AI voice assistant for Carglass Germany, my name is Remona.
I help people with car glass topics like stone chips, windscreen...
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Kunde#713:07:59
I want to tell me about your services, not about yourself.
Remona#813:08:05
[calm] Understood, let me tell you about our services.
Carglass in Germany repairs and replaces vehicle glass: front windscreens, side windows and rear windows.
We also handle ADAS recalibration after a windscreen replacement, so ...
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Kunde#913:08:12
Hi. Can I, uh, check my appointments? Oh, no, no, no. I want to fix my car. Uh, my windshield is broken.
Remona#1013:08:23
[calm] No problem, we can book an appointment to fix your broken windshield.
First I need your phone number so I can find your record. Could you please say your phone number slowly, digit by digit...
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Kunde#1113:08:34
0790901788.
Remona#1213:08:43
[calm] Thank you, I will just look up your customer record now.
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Remona#1313:08:50
[calm] I could not find this phone number in our system, so we will treat you as a new customer.
To book your repair, may I first have your full name, please?
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Kunde#1413:09:02
My name is Qais.
Remona#1513:09:08
[calm] Thank you, Qais.
To book the right service: which glass is damaged — the front windshield, a side window, or the rear window?
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Kunde#1613:09:17
I already told you.
Remona#1713:09:21
[calm] You are right, you already said your windshield is broken, thank you for the reminder.
Next question: roughly how big is the damage — small like a coin and just a chip, medium up to about five centimeters, or larger or even a crack?
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Kunde#1813:09:39
Large. Large.
Remona#1913:09:53
[calm] Thank you. So a large damage on the windshield means we will replace it.
What car do you drive, the make and the model?
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Kunde#2013:10:00
Uh, Lexus, uh, CT 2026.
Remona#2113:10:09
[calm] Thank you. So you have a Lexus CT, model year twenty twenty six, correct?
Which insurance...
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Kunde#2213:10:14
Yes. I don't have insurance, and, uh, I will pay myself.
Remona#2313:10:23
[calm] Understood, so you will pay yourself and have no glass insurance.
Which city or Carglass branch would you like to visit for the windshield replacement, or would you prefer that I suggest the nearest branch if you tell me your postal code...
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Kunde#2413:10:34
Berlín, Berlín. I want to go to Berlín.
Remona#2513:10:39
[calm] Perfect, we will look for an appointment in Berlin for your Lexus windshield replacement.
On which day would you like to come in?
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Kunde#2613:10:47
Uh, next week, uh, Monday. At Monday.
Remona#2713:10:56
[calm] One moment, I will check what times are free for next week Monday in Berlin.
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Remona#2813:11:07
[calm] I have several times free on Monday in Berlin.
I can offer you ten o’clock in the morning, eleven o’clock, or two o’clock in the afternoon.
Which time on Monday works best for you?
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Kunde#2913:11:22
Uh, eleven o’clock.
Remona#3013:11:28
[calm] Perfect, I will book Monday at eleven in Berlin for your windshield replacement now....
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Kunde#3113:12:00
No, thank you. Bye bye.
Remona#3213:12:06
[warm] Alright, then I wish you a pleasant evening. Goodbye...