Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?
R
C
Kunde#110:26:00
Can you speak English?
Remona#210:26:05
Yes, I can speak English. [calm] May we record this conversation for training and quality purposes?
R
C
Kunde#310:26:13
Yes. Uh, I want to book, uh, an appointments.
Remona#410:26:19
Thank you. [calm] To help you with the appointment, I first need your phone number.
Please say it digit by digit, including the area code.
R
C
Kunde#510:26:35
...
Remona#610:26:37
[gentle] Are you still there?
Please tell me your phone number digit by digit, including the area code, so I can look up your details and book the appointment.
R
C
Kunde#710:26:53
0798024513.
Remona#810:27:02
Thank you. I understood zero seven nine eight zero two four five one three, is that correct?
R
C
Kunde#910:27:09
Yes.
Remona#1010:27:12
[calm] Thank you, I will look up your customer record now...
R
C
Kunde#1110:27:16
I want to repair the windshield f- of, uh, my Mercedes, uh, uh... Hello?