Unbekannter Anrufer

Guten Tag, hier ist Ramona von Carglass Deutschland...

Of course. Good afternoon, this is Remona from Carglass Germany. May we record this call for training and quality purposes?

Thank you. How can I help you today?

Let me look up your record.

I couldn't find your number in our records. Could you alternatively give me your booking reference, your license plate, or your name plus postal code?

Let me look that up for you.

I'm sorry, I couldn't find that booking reference in our system. Could you double-check the reference? It should start with CG and be followed by five characters, like CG-7K9F2. Or if you'd like, you can provide your license plate or your name and postal code instead.

You're welcome. I wasn't able to locate your appointment with the information provided. If you'd like, I can connect you with a colleague who may be able to help further with your booking details. Would that be helpful?...