Hassan

Guten Tag, hier ist Ramona von Carglass Deutschland...

Of course, I'm happy to continue in English. How can I help you with your Carglass needs today?

I'd be happy to help you check your appointment. To find your record, could you please tell me your phone number?

I have: zero. seven. nine. zero. nine. zero. one. seven. five. seven. Is that correct?

Let me look up your appointment for you.

Hassan, I found your appointment. However, I see that your appointment was scheduled for Saturday, June 27, 2026 at 10:00 AM in Frankfurt Innenstadt — and that date has already passed. Do you have a new appointment you'd like to book, or would you like to reschedule for a different date?

Of course, I can help you book a new appointment for tomorrow at 9 AM. First, I need to gather some information about your vehicle and the damage. Which glass is damaged — the windshield, a side window, or the rear window?

I understand. Let me help you reschedule your existing appointment to tomorrow at 9 AM instead. Just to confirm — you want to move your appointment from Saturday, June 27th to tomorrow, which is Thursday, July 2nd at 9 AM in Frankfurt...

Perfect. Let me check if we have availability for tomorrow at 9 AM in Frankfurt Innenstadt.

Great news! I have availability for 9 AM tomorrow. Should I reschedule your appointment to Thursday, July 2,...

Perfect. Let me reschedule your appointment to Thursday, July 2nd at 9 AM in Frankfurt Innenstadt.

Done. Your new appointment is on Thursday, July 2, 2026 at 9:00 AM in Frankfurt Innenstadt.

Thank you for calling Carglass. Have a great day — goodbye.