Anrufdetails · Live-Transkript

Automatisiert

Unbekannter Anrufer

Gestartet19.08.2026, 14:06

Dauer5:01

Telefon (gesprochen)0790035065

Transkript

484

Transkript

48 Beiträge · 4 Tool-Aufrufe

Ramona#012:06:01

Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?

Kunde#112:06:09

Yes.

Ramona#212:06:11

Vielen Dank. Wie kann ich Ihnen...

Kunde#312:06:13

Yeah, can you speak English, please?

Ramona#412:06:19

Of course. How can I help you today?

Kunde#512:06:24

So I have an accident, sir, and, uh, I need, uh, to fix my glass. It's broken.

Ramona#612:06:33

I'm sorry to hear that. Is everyone safe and uninjured?

Kunde#712:06:37

Yeah.

Ramona#812:06:40

I'm glad to hear that. Let's get your glass sorted out. Could you please tell me your phone number so I can look up your record?

Kunde#912:06:48

It's, uh, 0790035065.

Ramona#1012:06:54

Let me confirm: zero-seven-nine-zero, zero-three-five-zero, six-five. Is that correct?

Kunde#1112:07:01

Can you repeat again, but a little bit slower?

Ramona#1212:07:07

Zero. Seven. Nine. Zero. Zero. Three. Five. Zero. Six. Five.

Kunde#1312:07:15

Yes, correct.

Ramona#1412:07:20

One moment while I look that up.

Ramona#1512:07:27

I couldn't find your number in our records — welcome as a new customer. May I first have your name, please?

Kunde#1612:07:35

Yeah, it's Qais Al-Zeghan, A-L-Z-E-G-H-A-L.

Ramona#1712:07:47

Thank you, Mr. Al-Zeghan. Let's get some details about the damage. Just to confirm — which glass is damaged? The windshield, a side window, or the rear window?

Kunde#1812:07:58

It's the back side.

Ramona#1912:08:03

I understand, the rear window. Could you briefly describe the damage — is it a small crack, or is the glass more seriously broken?

Kunde#2012:08:11

No, it's, uh, seriously broken.

Ramona#2112:08:15

Understood. What car do you drive — make and model?

Kunde#2212:08:20

It's a Audi, uh, A6.

Ramona#2312:08:25

What's the model year?

Kunde#2412:08:27

Uh, 20, 2020.

Ramona#2512:08:33

What's your license plate?

Kunde#2612:08:36

Uh, just a moment. Uh, I will check it up.

Ramona#2712:08:41

Take your time, I'll wait.

Kunde#2812:08:44

Ja, it's, äh, Düsseldorf, ED, 361.

Ramona#2912:08:50

Got it, thank you. Which insurance covers this — or are you paying...

Kunde#3012:08:54

Can you repeat? Again, can you repeat my license plate?

Ramona#3112:08:59

Of course. D. Dash. E. D. Space. Three. Six. One. Was that clear?

Kunde#3212:09:06

Yes, it's clear.

Ramona#3312:09:11

Great. Which insurance covers this — or are you paying yourself?

Kunde#3412:09:16

I pay myself.

Ramona#3512:09:19

Understood, you're paying yourself. Now, which branch or city would you like? You can also just give me your postal code and I'll suggest the nearest branch.

Kunde#3612:09:27

Uh, I need in Dushanbe.

Ramona#3712:09:31

I'm sorry, could you clarify — did you mean Düsseldorf?

Kunde#3812:09:35

Ja.

Ramona#3912:09:41

Got it, Düsseldorf. Which day would suit you?

Kunde#4012:09:45

Zumore, mornink.

Ramona#4112:09:49

I'm sorry, did you mean tomorrow morning?

Kunde#4212:09:52

Yeah, the... Hello, are you still there?

Ramona#4312:10:19

Yes, I'm here. So tomorrow morning works for you — let me check availability for Düsseldorf.

Ramona#4412:10:32

One moment, that didn't work — let me try again.

Ramona#4512:10:39

I have several openings tomorrow morning. I can offer Thursday at eight AM, Thursday at nine AM, or Thursday at ten AM. Which works for you?

Kunde#4612:10:47

Der ist zehn AM.

Ramona#4712:10:54

Great, ten AM it is. Should I book your appointment in Düsseldorf on Thursday, August 20th at ten AM for the rear window...