Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?
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Kunde#114:44:51
What did you just say? I didn't understand you. What was that?
Ramona#214:44:55
Hello, I'm Remona from Carglass Germany. May I record our conversation for training and quality purposes?
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Kunde#314:45:02
Yeah, of course.
Ramona#414:45:04
Thank you. How can I help you today?
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Kunde#514:45:08
Hey, Ramona. So here's the thing. I was just driving with the Autobahn going really, really fast, actually. I was going over 200. And I just heard this noise and then saw this crack in front of me
Ramona#614:45:23
I'm glad you're safe. That sounds like a stone chip or crack from the windshield. Let me help you get that sorted.
To find your record and book an appointment, could you please tell me your phone number?
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Kunde#714:45:35
Yeah, so it's 0152 36369224.
Ramona#814:45:44
Thank you. Let me confirm that — zero one five two, three six three six nine two two four. Is that correct?
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Ramona#914:45:51
Perfect. I found you,...
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Kunde#1014:45:52
Yeah, yeah, that's right.
Ramona#1114:45:55
Good to hear from you, Iyad. I see you already have an appointment on Thursday, July 2nd at 8 AM in Frankfurt Bornheim. Would you like to...
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Kunde#1214:46:02
Oh yeah, that's right. I called yesterday. We did talk to Ramona, that's right.
Ramona#1314:46:07
Yes, that's correct. So about that appointment on Thursday — would you like to reschedule it, or is this about a new damage on a different vehicle?
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Kunde#1414:46:16
So I would like to reschedule that because Thursday I'm pretty busy. My wife is basically helping me with something so I'd like to see if you can help you reschedule that appointment.
Ramona#1514:46:32
Of course, I can help you reschedule. Which day or time would work better for you?
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Kunde#1614:46:38
Would Friday work?
Ramona#1714:46:41
Friday should work. Let me check what times are available on Friday for your service.
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Ramona#1814:46:50
Great! I have several times available on Friday, July 3rd. How about eight AM, ten AM, or twelve noon? Which of those works best for you?
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Kunde#1914:46:59
I think the noon time works best
Ramona#2014:47:03
...
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Kunde#2114:47:04
Hold on a second, hold on Can you hold off a second
Ramona#2214:47:08
Of course, take your time.
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Kunde#2314:47:17
...
Ramona#2414:47:18
Are you still there?
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Kunde#2514:47:27
...
Ramona#2614:47:28
Iyad, are you still there? Can you hear me?...
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Kunde#2714:47:30
Yes, yes, I'm here. I put it on mute. One of my friends... Sorry Ramona, I didn't mean to upset you. So I'm going to hand it over to Carlos. I wanted to ask which times are free on Friday?
Ramona#2814:47:51
No problem at all. To confirm — you wanted Friday at noon, correct? That's twelve o'clock on Friday, July 3rd at Frankfurt Bornheim. Does that work for you?
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Kunde#2914:48:01
Ramona Deutsch bitte.
Ramona#3014:48:03
Gerne, wir sprechen jetzt auf Deutsch. Also zur Bestätigung — Sie möchten Ihren Termin auf Freitag, den dritten Juli um zwölf Uhr mittags in Frankfurt Bornheim verschieben. Ist das korrekt?
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Kunde#3114:48:16
Nein, ich würde gerne nochmal wissen, welche Termine am Freitag verfügbar sind.
Ramona#3214:48:22
Natürlich. Am Freitag, den dritten Juli habe ich folgende Zeiten für Sie verfügbar: acht Uhr, zehn Uhr oder zwölf Uhr mittags. Welcher Termin passt Ihnen am besten?
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Kunde#3314:48:35
Moment! Ich muss kurz in meinen Terminkalender schauen.
Ramona#3414:48:40
Kein Problem, nehmen Sie sich Zeit.
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Kunde#3514:48:46
8 Uhr passt eigentlich ganz gut. Wie lange geht der Termin?
Ramona#3614:48:52
Acht Uhr am Freitag passt gut. Der Termin dauert etwa zwei Stunden und dreißig Minuten für den Austausch der Frontscheibe.
Soll ich Ihren Termin auf Freitag, den dritten Juli um acht Uhr in Frankfurt Bornheim umbuchen?
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Kunde#3714:49:07
Ja, gerne!
Ramona#3814:49:11
Ich buche Ihren neuen Termin um.
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Ramona#3914:49:17
Erledigt. Ihr neuer Termin ist am Freitag, 3. Juli 2026 um 8 Uhr in Frankfurt Bornheim. Ihre Buchungsnummer ist: C. G. Bindestrich. T. Acht. V. X. Fünf. Bitte notieren Sie sie.
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Kunde#4014:49:36
It's not yet. Hey, Ramona, thanks a lot for your help, for your assistance. I'm going to hang up. Appreciate that.
Ramona#4114:49:44
You're very welcome, Iyad. Thank you for your business — have a great day, goodbye.
