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I can help with that. Can I get the phone number or email you used to book the appointment?

Let me find that appointment for you. Just to confirm, you'd like to cancel it entirely rather than reschedule to a different time?

I'm not finding an appointment under that email. Could you double check the spelling, or give me the phone number you used instead?

Sure, take your time.

I'm still not finding an appointment with that phone number either. Could you confirm the name the appointment was booked under, just in case the contact details were...

Thanks, Farah. Let me check once more with your name — but just to confirm, is the email spelled "djarar" or "jarrar" at curizent.com, and could you double check that phone number as well?

No worries, that's helpful. So I just have the phone number, 962-79-0000-0006, under the name Farah Jarrar — is that number correct,...

Got it, thank you. Let me try that now.

I'm still not able to find an appointment with that number either, Farah. It's possible the appointment was booked under a different phone number or email, or a different name. Do you have another number or email that might have been used, or would you like me to transfer you to a person who can look into this further?

I'm sorry, Farah, but that's still not matching any appointment on file. I don't want to keep guessing at the contact details —...

I'm not able to search or list appointments without matching contact info — I can only look one up by a specific phone number, email, or appointment ID. Since none of the details we've tried have matched, I'd recommend reaching out to our support team directly so they can look into this with more account access. Would you like me to point you to that, or is there another phone number or email on file you'd like to try?

No problem. I'm sorry we couldn't locate it right now — if you think of the right...