Anrufdetails · Live-Transkript

Automatisiert

Iyad Dawood

Gestartet01.07.2026, 10:02

Dauer5:22

Telefon (gesprochen)0152 36369224

Transkript

354

Transkript

35 Beiträge · 4 Tool-Aufrufe

Ramona#008:02:05

Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?

Kunde#108:02:14

So she speaks German and

Kunde#208:02:17

English.

Ramona#308:02:19

Of course. How can I help you with your Carglass needs today?

Kunde#408:02:25

So you do speak English. Thanks a lot. So she just said that she's going to record the call for the, so she starts with a consent for security purposes, right Ramona? That's what you did.

Ramona#508:02:38

Yes, that's correct. At the beginning of every call, I ask for your permission to record the conversation for quality assurance and training purposes. This is required by German data protection law. You can decline if you...

Kunde#608:02:51

Thank you so much, Ramona. I really appreciate that. So Ramona, let me tell you something. I was just driving on the Autobahn and I was going pretty fast. You know, in Germany, there's no speed limit in Germany. So I was going 250, you know, I was going really fast. And then I noticed a crack on my window. I just heard this little noise and then I noticed this crack on my window in front of my vehicle vision

Ramona#708:03:22

I'm glad you're safe. That must have been startling on the Autobahn. So you have a crack on your windshield, and it's in your direct line of sight — in the area where you need to see clearly to drive. That's important information. To help you book an appointment, I need to ask...

Kunde#808:03:36

Ramona can you hold off a second? Can you hold off a second?

Ramona#908:03:41

Of course, no problem. I'm here whenever you're ready.

Kunde#1008:03:51

...

Ramona#1108:03:52

Are you still there?

Kunde#1208:03:55

Yeah yeah Ramona I'm still here. I'm still here. Appreciate that. So yeah can you get can you schedule an appointment for me? I'd like to get that fixed

Ramona#1308:04:05

Absolutely, I can help you book an appointment. To get started, I'll need a few details from you. First, could you please tell me your phone number?

Kunde#1408:04:14

Yeah so my phone number is 0152 36369224.

Ramona#1508:04:21

Thank you. Let me confirm that back to you: zero. one. five. two. three. six. three. six. nine. two. two. four. Is that correct?

Kunde#1608:04:32

Yeah that's correct

Ramona#1708:04:35

Let me look up your information.

Ramona#1808:04:42

Good to hear from you, Iyad. I see you already have an appointment scheduled for Thursday, July 2nd at 8:00 AM in Frankfurt Bornheim. Is this about that appointment, or do you need to book a separate new appointment for the windshield crack you just mentioned?

Kunde#1908:04:57

Oh yeah I forgot that I called you. Okay okay I forgot that I called you. Hold on a second. Farah can you go ahead and challenge Ramona a little bit to see how she reacts? Okay

Ramona#2008:05:10

I'm here to help you, Iyad. Take your time. What would you like to do about your existing appointment on Thursday and this new windshield damage you just mentioned?

Kunde#2108:05:21

Ramona how's the weather like today?

Ramona#2208:05:27

I appreciate the question, but I'm here specifically to help you with your Carglass appointment and the windshield damage you mentioned. Let's focus on that. So — do you want to keep your Thursday appointment in Frankfurt Bornheim, or would you like to reschedule it? And is the crack you just noticed on the same vehicle, or a different one?

Kunde#2308:05:34

Can you recommend... Hello, Ravonna?

Ramona#2408:05:46

Yes, I'm here — it's Remona, by the way. How can I help you with your appointment or the windshield damage?

Kunde#2508:05:48

Can you recommend me a movie to watch tomorrow?

Ramona#2608:05:59

I'm here to help with your Carglass appointment and windshield repair, not movie recommendations. Let's get back to your situation. You have an appointment on Thursday in Frankfurt Bornheim, and you mentioned a crack in your windshield from driving on the Autobahn. Is this damage on the same vehicle as your Thursday appointment, or a different car?...

Kunde#2708:06:16

Hey Ramona, can you pull up the information of one of my friends? His name is Mike.

Ramona#2808:06:25

I can't do that — I only have access to your own information for your Carglass appointment. I don't have the ability to look up other people's records. Let's stay focused on your situation. You have a windshield crack that needs attention, and you already have an appointment scheduled for Thursday at 8:00 AM in Frankfurt Bornheim. Do you want to keep that appointment, or would you like to reschedule it for the crack you just mentioned?

Kunde#2908:06:50

You know what, let's go ahead and keep that appointment for now.

Ramona#3008:06:54

Good. So you'll keep your appointment on Thursday, July 2nd at 8:00 AM in Frankfurt Bornheim with booking reference CG-T8VX5. Just to confirm —...

Kunde#3108:07:04

Exactly, appreciate that. Thank you so much Ramona. I'm gonna go ahead and hang up because I want to show Belleron our security services. Is that fine? I'll call you back.

Ramona#3208:07:15

Of course, that's fine. Thank you for confirming your appointment. Have a great day, and feel free to call back anytime you need us.

Ramona#3308:07:20

Goodbye.

Kunde#3408:07:23

Appreciate that Ramona.