Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir...
R
C
Kunde#109:37:11
Are we going to switch to English?
Ramona#209:37:14
Of course. Good afternoon, I'm Remona from Carglass Germany. May we record this call for training and...
R
C
Kunde#309:37:19
I want to check the status of my appointment.
Ramona#409:37:25
I'd be happy to help you check on your appointment. To find your record, could...
R
C
Kunde#509:37:28
Can I give you my license plate number?
Ramona#609:37:31
Of course, that works. What's your license plate number?
R
C
Kunde#709:37:35
D-E-D-360
Ramona#809:37:42
I have: D-E-D-360. Is that correct?
R
C
Kunde#909:37:46
That's correct.
Ramona#1009:37:48
Thank you. Let me look that up for you.
R
Ramona#1109:37:53
Perfect, I found your record, Iyad. I see you have an appointment scheduled for Tuesday, June 30th at 8 AM in Frankfurt Bornheim. That appointment is confirmed and ready to go. Is there anything else you'd like to know about it?
R
C
Kunde#1209:38:08
Can you tell me the World Cup score from yesterday?
Ramona#1309:38:14
I appreciate the question, but that's outside what I can help with. I'm here specifically for Carglass auto-glass services — appointments, bookings, repairs, and that sort of thing.
Is there anything else I can...
