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Gestartet01.07.2026, 16:50

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191

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19 Beiträge · 1 Tool-Aufrufe

Ramona#014:50:27

Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?

Kunde#114:50:35

Hey Ramona, how are ya?

Ramona#214:50:37

Vielen Dank.

Ramona#314:50:38

Wie kann ich Ihnen helfen?

Kunde#414:50:42

Can we speak English?

Ramona#514:50:44

Of course. How can I help you with your Carglass needs today?

Kunde#614:50:49

So here's the thing. I noticed this crack on my window and I'd like to get it fixed. Can you help me schedule the appointment please?

Ramona#714:50:58

Of course, I'd be happy to help you book an appointment. Let me gather a few details from you. First, to find your...

Kunde#814:51:03

Okay before before you do that can you hold off a second?

Ramona#914:51:09

Of course, no problem. Take your time. What do you need?

Kunde#1014:51:19

...

Ramona#1114:51:20

Are you still there?

Kunde#1214:51:24

Hey Ramona can you hear me?

Ramona#1314:51:28

Yes, I'm here. No problem at all. Whenever you're ready, just let me know how I can help.

Kunde#1414:51:34

Okay I'm gonna hand it over to Dave he had a problem with his car.

Ramona#1514:51:40

No problem at all. I'm happy to help...

Kunde#1614:51:42

Hey Ramona

Ramona#1714:51:44

Hello! Welcome. So I understand you're calling about a car issue. How can I help you today?...

Kunde#1814:51:45

Hey Aaron