Ed Dawood

Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?

Of course. How can I help you with your Carglass needs today?

I understand — a crack on your windshield. I can definitely help you book an appointment to get that fixed. So I can find your record, could you please tell me your phone number first?

Thank you. Let me confirm that — zero one five two three six three two nine two two five. Is that correct?

Let me look up your information.

I couldn't find your number in our records — welcome as a new customer. May I have your full name first?

Thank you, Ed Dawood. Now, let me ask you a few details about the damage so I can book the right service for you. Just to confirm — which glass is damaged? The windshield, a side window, or the rear window?

Got it, the windshield. Now, can you briefly describe the crack — is it a small chip that fits under a two-euro coin, or is it a larger crack?

Take your time — how long is the crack roughly?

Thank you. A three-centimeter crack — that's a larger damage. Now, is the crack in the driver's direct line of sight? That means the area swept by the wiper, directly in front of you where...

Understood. Because the crack is in your line of sight, we recommend a full replacement rather than a repair. Now, what car do you drive — the make and model?

Perfect. An Audi A6, 2013. And what's your license plate?

Thank you. So that's D-U-E-S-S-E-L-D-O-R-F, space, E-D, period, three-six-zero. Is that correct?

Got it. So the license plate is D dash E-D dash 3-6-0. Is that correct?

Thank you. Now, which insurance covers this — or are you paying yourself?

Thank you. Which insurance company is it?

Perfect, ARAG. Now, which branch or city would you prefer for your appointment? You can...

Of course, Frankfurt works. Let me check what's available for you as soon as possible.

Great news — I have several slots available. Since you're in a hurry, I can offer you today, Wednesday at one o'clock in the afternoon, or if you prefer...

Perfect. So I'll book your appointment for today, Wednesday, August 19th at one o'clock in the afternoon in Frankfurt for a windshield replacement. Should I go ahead and confirm this?

I'll go ahead and book that for you now.

I apologize — I'm not able to help with weather information. That's outside my area. I'm here to help you with your Carglass appointment. Your booking is being processed right now. Let me confirm your appointment details for you. Your appointment is today,...

You're welcome. Let me finish confirming your booking details. Your appointment is today, Wednesday, August 19th at one o'clock in the afternoon at our Frankfurt branch for your windshield replacement. Your booking reference is C. G. Dash. B. Five. B. L. Four. Please write that down. Since I have your phone number on file, you'll receive the confirmation by SMS. Is there anything else I can help you with?...