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Anrufdetails · Live-Transkript
Abgebrochen
Faiz Faizazadah
Gestartet
23.09.2026, 12:27
Dauer
1:32
Telefon (gesprochen)
079003 5085
Transkript
16
1
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Transkript
16 Beiträge · 1 Tool-Aufrufe
Ramona
#0
10:27:17
Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?
R
C
Kunde
#1
10:27:26
Ja, können Sie sprechen Englisch?
Ramona
#2
10:27:29
Of course, I can speak English. How can I help you today?
R
C
Kunde
#3
10:27:34
So, I want to book an appointment. I havean accident. Äh, the front glass is broken.There is a head of a bird in it.
Ramona
#4
10:27:44
That sounds unpleasant, I'm sorry to hear that. To find your record, could you please tell me your phone number first?
R
C
Kunde
#5
10:27:51
Yeah, it's, uh, 079-00-35085.
Ramona
#6
10:27:59
I have zero-seven-nine, zero-zero, three-five-zero-eight-five. Is that correct?
R
C
Kunde
#7
10:28:04
Yes.
Ramona
#8
10:28:07
One moment, let me look that up.
R
get_customer_by_phone
Tool aufgerufen
10:28:07
Ramona
#9
10:28:14
I couldn't find your number in our records, so welcome as a new customer. May I have your name, please?
R
C
Kunde
#10
10:28:22
Ja, mein Name ist Kais.
Ramona
#11
10:28:25
Thank you, Mr. Kais. Just to confirm — which glass is damaged? The windshield, a side window, or the rear window?
R
C
Kunde
#12
10:28:32
Ja, it's the windshield, the front window.
Ramona
#13
10:28:36
And is the damage in the driver's direct line of sight — meaning the area of...
R
C
Kunde
#14
10:28:40
Yes, it's the direct of my sight.
Ramona
#15
10:28:47
Understood,...
R
