Unbekannter Anrufer

Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken...

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Ich verstehe,...

Ich bin mir nicht ganz sicher, was Sie mit "bubble" meinen. Können Sie das etwas präzisieren? Geht es um etwas mit Ihrem Fahrzeug oder um ein Carglass-Anliegen?

Ja, gerne — we can speak English if you prefer. Could you help me understand what you're asking about? Are you calling about...

We provide auto-glass services for cars. That includes windshield repairs and replacements, side window repairs, and rear window repairs. We also handle calibration of safety systems after glass replacement. Most commonly,...

For side window costs, I don't have exact pricing available to give you over the phone. The cost depends on your specific vehicle — the make, model, and whether you have insurance coverage. If you have Teilkasko...

Good to know — a Mitsubishi Lancer 2015. For a side window replacement on your vehicle, the exact price depends on whether you have insurance coverage. If you have Teilkasko or...

Understood. Without insurance, you would pay out of pocket. For a side window replacement on a Mitsubishi Lancer, the cost typically ranges from a few hundred euros depending on the specific window and glass type — but I don't have the exact figure for your model available right now. To get you a precise quote, I would need to book an appointment so our team can assess the damage and provide an accurate price. Would you like to proceed with booking an appointment?

The appointment would be for the repair itself — to bring your vehicle to one of our Carglass branches so our technicians can assess the damage to your side window and perform the replacement. During the...

Next Sunday would be the fifteenth of June. Let me check if we have availability for a side window replacement on that day. To do that, I'll need a bit more information first. Could you tell me which city or postal code you're in? That way I can check availability at the nearest Carglass branch to you.

No problem. Do you know your postal code, or the city where you are?

Perfect, Berlin works. Let me check availability for a side window replacement at our Berlin branch on Sunday, June fifteenth.

I see that we actually don't have availability on Sunday the fifteenth. However, we do have several slots available on Saturday, June thirteenth. Would that work for you instead? I have times like nine o'clock, nine thirty, ten o'clock, ten thirty, eleven o'clock, or eleven thirty in the morning. Which of these would suit you best?

Perfect. So that would be Saturday, June thirteenth at eleven o'clock in the morning for your Mitsubishi Lancer side window replacement. Before I book this, I need to collect a few more details from you. First, could you please give me your phone number?

Thank you. Let me confirm that — zero-seven-nine-seven-one-two-nine-two-eight-five. Is that correct?

Let me look up your information.

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I'm not sure what you mean by "curry glass owner." Are you asking about the owner of Carglass? Carglass is part of the Belron Group, which is headquartered in Belgium. The CEO of Belron Group is Thierry Leturcq. But let's get back to your appointment — I couldn't find your number in our system, so you're a new customer. Before I book your side window replacement for Saturday at eleven o'clock, I need to collect your name. What's your full name?

Thank you. So that's Mohamed Aboulasser Aboulasser. Now I need a few more details for the booking. What's your license plate number?

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Thank you for calling Carglass. Have a great day — goodbye.

Thank you for calling Carglass. Have a great day — goodbye.

Are you still there?

Of course. Thank you for calling Carglass. Goodbye.