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Hello , this is nour from orange , how can i help you today ?

Hi there! How can I help you today — are you calling about an existing Orange Business service, or something else I can assist with?

I'm sorry to hear that — a bad connection can really disrupt your work. Let me help get this sorted. Can I get your name and company name, please?

Thanks, Mosa. And what's the name of your company you're calling about?

Thanks, Mosa. Before I can look into the account details for ABC, I'll need to verify your identity — could you give me your company ID or customer reference number?

Let me verify that for now. One moment while I check that.

Still with me, Mosa? Just checking on that verification for you.

Sorry about that, it's taking a bit longer than expected. Let me try that again now.