Iyad Dawood

Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?

Ja, gerne! Sie können mir Ihre Buchungsreferenz geben. Das hilft mir, Ihren Termin zu finden. Wie lautet die Nummer?

Gerne, ich warte.

Sind Sie noch da?

Kein Problem, nehmen Sie sich Zeit.

Ich habe verstanden: C-G-Bindestrich-T-8-V-X-5. Ist das korrekt?

Perfect. Let me look up your appointment with that booking reference.

Great, I found your appointment. Your booking reference is C-G-T-8-V-X-5. You have an appointment scheduled for Thursday, June 25, 2026 at 10:00 AM in Frankfurt Bornheim for a windshield replacement. The appointment is scheduled to be completed by 12:30 PM. How can I help you with this appointment?

Of course. What day or time would work better for you?

Tuesday would be June 30th. Let me check what times are available for you at the Frankfurt Bornheim branch.

I have several times available on Tuesday, June 30th. How about 10:00 AM, 11:00 AM, or 12:00 PM? Which of these works best for you?...

Perfect. Should I reschedule your appointment to Tuesday, June 30, 2026 at 10:00 AM in Frankfurt Bornheim?

Rescheduling your appointment now

Done. Your new appointment is on Tuesday, June 30, 2026 at 10:00 AM in Frankfurt Bornheim.

You're welcome. Have a great day — goodbye.