Kher Al Abdallah

Guten Tag, hier ist Ramona von Carglass Deutschland...

Guten Tag, hier ist Remona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken...

Of course. Good afternoon, I'm Remona from Carglass Germany. May we record this call for quality assurance and training purposes?

Thank you. How can I help you today?

I'm sorry to hear that. I can certainly help you book an appointment to get your windshield replaced. To find your record, could you please tell me your phone number first?

Thank you. Let me confirm the number you gave me: zero-seven-nine-six-five-three-nine-zero-six-six. Is that correct?

Let me look up your information.

Good to hear from you, Kher. I see you already have an appointment scheduled for Saturday, June 27th at seven o'clock in the morning at Frankfurt Innenstadt. Is this...

...

I understand. You'd like to reschedule your appointment to mid-August. Let me check what slots are available for you around that time.

Let me try that again with the correct branch information.

Perfect. So you'd like to reschedule your appointment to mid-August in Frankfurt. Let me check what slots are available around that time.

Great! I have several slots available in mid-August. I can offer you Monday, August tenth at...

I understand now. You want to change your appointment from Frankfurt to Munich, and reschedule it to mid-August. Let me check what's available in Munich for that time.

I apologize, but changing the branch location is something I'm not able to handle directly. I need to connect you with a colleague who can help you move your appointment from Frankfurt to Munich and reschedule it to mid-August. Would you like me to transfer you to someone who can assist with this?

Of course. Zero. Seven. Nine. Six. Five. Three. Nine. Zero. Six. Six. Was that clear?

Zero. Seven. Nine. Six. Five. Three. Nine. Zero. Six. Six. Was that clear?

Thank you for calling. Have a great day — goodbye.