Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?
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Kunde#111:46:57
Hello, Romana. Can you switch to English? I want to check my status.
Ramona#211:47:04
Of course. I'm Remona, by the way. Thank you for confirming the recording. To check your appointment status, could you please give me your phone number first?
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Kunde#311:47:13
Yes, 0790-035085.
Ramona#411:47:19
I have: zero. seven. nine. zero. zero. three. five. zero...
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Kunde#511:47:23
Yes, correct.
Ramona#611:47:25
Let me look up your record.
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Ramona#711:47:30
I couldn't find your number in our records. Could you alternatively give me your booking reference, your license plate, or your name plus postal code?
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Kunde#811:47:39
SK-SL-231
Ramona#911:47:49
I'm sorry, I couldn't find a record with that license plate either. Could you give me your booking reference instead? It typically looks like CG-XXXXX.
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Kunde#1011:48:05
...
Ramona#1111:48:06
...
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Kunde#1211:48:06
Can you check again by using my number?
Ramona#1311:48:11
Of course. Let me try your phone number again.
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Ramona#1411:48:15
I'm still not finding your record with that number. It's possible the phone number on file is different, or the appointment might be under a different contact method. Could you try giving me your booking reference? It would be in the format...
