Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?
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Kunde#118:19:22
Yes.
Ramona#218:19:25
Vielen Dank. Wie kann ich Ihnen helfen?
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Kunde#318:19:29
Can you switch to English please?
Ramona#418:19:32
Of course. How can I help you with your auto-glass needs today?
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Kunde#518:19:36
So... Why are you saying it's Autoglass? It's Carglass, not Autoglass.
Ramona#618:19:43
You're...
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Kunde#718:19:43
Why do you keep saying that?
Ramona#818:19:45
You're absolutely right, and I apologize for any confusion. I'm Remona from Carglass Germany — not Autoglass. Carglass is Germany's leading specialist in vehicle...
