Guten Tag, hier ist Ramona von Carglass Deutschland. Dürfen wir das Gespräch zu Schulungs- und Qualitätszwecken aufzeichnen?
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Kunde#109:08:12
Can you do that in English, please?
Ramona#209:08:15
Good day, this is Remona from Carglass Germany. May we record this call for quality assurance and training purposes?
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Kunde#309:08:21
Yes, go ahead.
Ramona#409:08:25
Thank you. How can I help you today?
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Kunde#509:08:35
So here's, hey Ramona, I just want to reschedule my appointment, please. Can I give you, what do you need from me to do that?
Ramona#609:08:45
Of course, I can help you reschedule. To find your appointment, could you please tell me your phone number first?
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Kunde#709:08:51
Yeah, yeah. So can I just give you my reference number?
Ramona#809:08:57
Yes, absolutely — your booking reference works just as well. Could you please give that to me?
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Kunde#909:09:01
Okay. So this is a CGNG69.
Ramona#1009:09:08
I have CG-NG69. Is that correct?
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Kunde#1109:09:12
Why do you keep repeating yourself too fast?
Ramona#1209:09:23
You're right, I a...
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Kunde#1309:09:24
That one muscle, that one.
Ramona#1409:09:29
I apologize for that. Let me slow down and give you space to respond. I couldn't find an appointment with that reference number. Could you double-check the booking reference for me? Or if you'd prefer, you can give me your phone number instead and I'll look it up that way.
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Kunde#1509:09:46
It is CGNG69.
Ramona#1609:09:51
Thank you for confirming. Let me try that again — CG-NG69.
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Ramona#1709:09:55
I'm still not finding that reference in our system. Could you try giving me your phone number instead? That way I...
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Kunde#1809:10:00
Sometimes references get mixed up, we don't find them. Okay, let me give you the phone number, 015236369226.
Ramona#1909:10:11
Thank you...
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Kunde#2009:10:12
See the button?
Ramona#2109:10:15
I'm sorry, I'm not sure what you mean by "the button." Could you help me understand what you're referring to?
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Kunde#2209:10:22
Go ahead and find me.
Ramona#2309:10:27
Looking up your account now.
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Ramona#2409:10:32
Great, I found you, Muhammad. I see you have an appointment on Tuesday, June 30th at 12:00 PM in Munich Schwabing. Is this the one you'd like to reschedule?
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Kunde#2509:10:43
Yes.
Ramona#2609:10:45
Perfect. What day or time would work better for you?
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Kunde#2709:10:49
I need an appointment in the morning please can you do something like 9 am same day?
Ramona#2809:10:58
Let me check what's available on Tuesday, June 30th in the morning at Munich Schwabing.
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Ramona#2909:11:04
One moment, let me try that again with the correct branch information.
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Ramona#3009:11:09
Excellent, I have morning slots available on Tuesday, June 30th. I can offer you nine AM, nine thirty AM, or ten AM. Which of those works best for you?
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Kunde#3109:11:20
Let's go ahead and do that 9 a.m. I'm gonna hurry can you get that locked for me?
Ramona#3209:11:27
Perfect. So I'll reschedule your appointment to Tuesday, June 30th at 9 AM in Munich Schwabing. Should I go ahead and lock that in for you?
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Kunde#3309:11:36
Yeah can you give me the status one more time I just want to know exactly to confirm.
Ramona#3409:11:42
Of course. Your current appointment is on Tuesday, June 30th at 12:00 PM in Munich Schwabing. I'm about to move it to 9 AM on the same day, same location. Does that sound right?
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Kunde#3509:11:54
Yeah it sounds right hey can you tell me something there was a soccer game it was the world cup yesterday can you give me the score about the world cup score yesterday Germany played?
Ramona#3609:12:07
I appreciate the question, but that's outside what I can help with here. Let me get your appointment rescheduled to nine AM on Tuesday as we discussed. Should I go ahead and confirm that change now?
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Kunde#3709:12:23
...
Ramona#3809:12:25
Are you still there?
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Kunde#3909:12:27
Yeah yeah I'm still here, thank you so much, appreciate that adios
Ramona#4009:12:38
You're welcome! Let me lock in that nine AM slot for you now.
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Ramona#4109:12:44
Done. Your appointment is now rescheduled to Tuesday, June 30th at 9 AM in Munich Schwabing.
